Shipping & returns

When the current drop is sold out, orders are taken as preorders for the next restock. The expected restock date is shown on the product page and in your confirmation email. Preorders ship in the order they were placed, as soon as the restock arrives.

You are charged at the time you place the preorder, which is what reserves your bottles. If the restock is delayed by more than 30 days beyond the expected date, we will email you and you may cancel for a full refund at any point until your order ships.

We ship worldwide with tracked services. Shipping is calculated at checkout from your address; orders over the free-shipping threshold shown at checkout ship free.

Typical delivery times after dispatch: 2 to 5 working days within the European Union and United Kingdom, 5 to 10 working days to North America, 7 to 14 working days elsewhere. Customs processing can add time and is outside our control.

Packaging is plain and unbranded on the outside. Fragrance is classified as a flammable liquid for transport, so some carriers and a small number of destinations are excluded; checkout will tell you if your address cannot be served.

Any sales tax or VAT we are required to collect is shown at checkout before you pay. Import duties or taxes charged by your country on arrival are the responsibility of the recipient unless checkout states they are included.

You may cancel a preorder for a full refund at any time before it ships. After delivery, you have 14 days to return a bottle that is unopened and still sealed; once the seal is broken, fragrance cannot be returned for hygiene reasons unless it is faulty.

To start a return, reply to your confirmation email or write to us. Refunds are made to the original payment method within 10 working days of the return arriving. Return shipping is paid by the customer unless the item arrived damaged or incorrect, in which case we cover it.

Photograph the parcel and the bottle as received and contact us within 7 days of delivery. We will replace the bottle or refund it. If tracking shows a parcel as lost in transit, we send a replacement or refund once the carrier confirms the loss.